Covid-19 Message from Gregor Forbes CEO
Message to our customers:
This is a short message to update our customers and consumers on how we at Explore Cuisine are adapting to manage the spread of the Covid-19 virus across the globe.
This is an unprecedented event and the impact will be felt in every corner of the globe. We watch with huge respect those individuals in our health care systems, essential goods manufacturing and retailing who are at the front line, and we thank them for their commitment and service in these difficult times.
At Explore Cuisine we are prioritising three key areas.
- First. Employee safety both in our direct employees but also working with our manufacturing plants, distributors and retail partners. Our offices are closed and we are all working from home in line with the directions from authorities in New Jersey and Switzerland. Our consumer care email firstname.lastname@example.org remains open and we will continue to answer questions as quickly as possible.
- Second. We are focused on ensuring on-going supply. We are facing a spike in demand in all markets and across all channels. This may result in some short-term availability on shelf, for which we apologise. Our plants are however all operational and we expect any disruption to be limited. Further, we are actively working with our retail partners to maintain the availability of your favourite Explore Cuisine products and even bring in some new ideas.
- Third. We also recognise the challenges so many of you face with changes to your regular life. We sell Explore Cuisine in 20 countries across the world and all have restrictions on schools, encouraging working from home and driving the social distancing messages. Towards this end we have asked our Pasta Pioneers to send us recipe ideas that are fun and easy to prepare with all the family. Recipes that can be prepared and sent to neighbours and family who have greater needs, and restaurant treats that you can prepare at home. These will be posted in social media (please tag @explorecuisine so we can see what you create) and sent in our Pasta Pioneer newsletter.
I would also like to take this opportunity to thank you for your loyalty to our brand. We are a small independent company and it is your commitment to our brand that makes our work worthwhile and we truly appreciate that.
Take care of yourselves and your families,
CEO – Explore Cuisine
For questions please contact us on email@example.com
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